Who We Are
UveHost provides cloud-based solutions, including web-hosting, domain name and related products and services, to businesses, individuals, non-profit organizations and others. As part of the UVENET HOSTING, LLC. ("UVENET") corporate family, UveHost is able to provide a variety and range of products and services to help Subscribers with their technological needs.
The information that UveHost collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give UveHost your consent to export your information and data to the U.S.
Information We Collect
a. Subscriber Information
Subscribers are asked to provide certain personal information when they sign up for UveHost services including name, postal address, email address, telephone number, and billing information (such as a credit card number). In addition, to register a domain name, Subscribers are asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database. Subscribers may also be asked to complete an online form that collects information about demographics, product usage and preferences, along with other information that will help us improve our products and services.
b. Social Media
c. Cookies and Tracking
Cookies are electronic collections of information stored on a local computer that are used by websites to keep track of visitors and registered users and to relate one computer transaction to a later one, and other methods of uniquely tracking visitors for different purposes.
You may set your web browser to notify you when you receive a cookie or change the settings on your web browser to clear or disable cookies. If you decide not to accept cookies, you may not be able to take advantage of all of the features of UveHost's website. Additionally, please be aware that if you visit third party websites where you are prompted to log in or that are customizable, you may be required to accept cookies. Cookies do not enable third parties to access any of your personal (e.g., contact) information. However, advertisers and partners may also use their own cookies. UveHost does not control use of these cookies and is not responsible for information collected through them.
UveHost uses different types of cookies. For example, some cookies are "required cookies" which are necessary for UveHost's website to work. In addition, cookies are used to provide UveHost's existing Subscribers with the opportunity for continued savings and increased convenience.
d. Customer Surveys
UveHost may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage Subscribers to participate in these surveys because they provide UveHost with important information that helps improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Collection by Linked Websites.
Use of Information
UveHost uses information it collects primarily to provide and collect payment for its cloud-based solutions and other services. Passively collected information, such as information collected from or about your device including through the placement or reading of cookies or other tracking technologies is used to provide a customized experience as you use UveHost's services.
a. Subscriber Contact/Account Information.
The information collected from Subscribers is used to manage each Subscriber's account (such as for billing and account management purposes) and to promote other products or services that UveHost believes may be of interest to its Subscribers. UveHost may also generate non-identifying and aggregate profiles from information that Subscribers provide during registration (such as the total number of Subscribers in a given category, but not their names). As explained in more detail below, UveHost may in certain instances use this aggregated and non-identifying information to promote advertisements that appear on UveHost's website and in connection with its services. Any such aggregated and non-identifying information that UveHost collects, and any analysis of such information that it produces, is proprietary information of UveHost.
UveHost uses information gathered from its website analytics (for example, User IP addresses) to help diagnose problems with UveHost servers, and to administer and optimize UveHost's website. UveHost also gathers broad demographic information from this data to help improve its website and make your browsing and purchasing experience more responsive, efficient, or enjoyable. Any statistics gathered by UveHost are proprietary property of UveHost.
c. Responses to Email Inquiries
When Subscribers send email inquiries to UveHost, the return email address (and other personal information provided in the inquiry) is used to answer the email inquiry received.
d. Customer Surveys
UveHost may use the contact information provided in customer surveys to follow up on survey answers. UveHost may also contact you to highlight the changes UveHost makes in response to your feedback.
Sharing of Information
With the exception of other members of the UVENET HOSTING LLC family and trusted business partners who work with or on behalf of UveHost, and are subject to specific confidentiality agreements, UveHost will not provide or sell to any third party your personal information and will keep all Subscriber information confidential, subject to the following.
b. Service Providers
Upon registration for UveHost services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help UveHost provide certain services or that provide certain services on UveHost's behalf. For example, Subscriber information may be transferred to UveHost's affiliated registrar, FastDomain (WHOIS Domain Name Registration Information), or to unaffiliated third parties that help UveHost provide email services or SSL certifications.
c. Co-marketing Activities
Some services are offered or promoted in conjunction with a UveHost partner or sponsor. For example, UveHost may partner with other corporate affiliates of UVENET HOSTING LLC or with trusted non-affiliated partners for co-promotions of a particular product or service. UveHost may share certain Subscriber contact information but no billing information with UveHost's partner or sponsor in order to provide the relevant services or to run the promotion. If UveHost shares Subscriber information with partners and sponsors, UveHost requires that they maintain the Subscriber information in confidence, and use the information solely for purposes of providing the services or carrying out the agreed upon promotion.
d. Online Advertisements
UveHost does not share personally identifiable information about individual users with advertisers. UveHost may display online advertisements and share aggregated and non-identifying information about Subscribers collected through the registration process or through online surveys and promotions with certain advertisers. This aggregated and non-identifying information may be used to deliver tailored advertisements. For example, an advertiser may tell UveHost the audience it wants to reach (e.g., males between 25 and 55 years of age) and provide UveHost with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information collected by UveHost, UveHost may then display the advertisement to the intended audience.
e. Customer Surveys
In addition to sharing survey information with service providers confidentially as described above, UveHost may share aggregated, non-personally identifying information obtained from customer surveys within the UVENET HOSTING LLC family or with third parties.
f. Legal Reasons
UveHost may access, preserve and share Subscriber information with companies, organizations, governmental entities or individuals outside of UveHost if we believe, in good faith, that the law requires us to do so. This may include, but is not limited to, responding to subpoenas, court orders or other legal processes (such as law enforcement requests). UveHost may access, preserve and share Subscriber information as necessary to: establish or exercise UveHost's legal rights or defend against any legal claim including threatened claims involving UveHost based on the anonymity of a domain name; investigate, prevent, or take action regarding suspected fraud or other illegal activities; prevent death or serious physical harm to any person; or investigate violations of UveHost's Terms of Service.
g. Domain Registration
In certain jurisdictions or pursuant to the rules of the Internet Corporation for Assigned Names and Numbers ("ICANN") or certain registries, Domain Name Registration Information has to be made available and accessible to the public through a "WHOIS" search. The WHOIS database is a publicly accessible database that lists the Domain Name Registration Information for a particular domain name, the name server(s) to which the domain name points, and the domain name's creation and expiration date. The Domain Name Registration Information you provide is hosted by UveHost or a third party service provider and is made available to the public through WHOIS searches. UveHost may deposit your Domain Name Registration Information with a third-party escrow provider to comply with ICANN requirements. At times, Subscribers may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or SPAM do not come from UveHost and UveHost does not control the use of WHOIS information by third parties.
a. Public Forums
Please remember that any information you may disclose or post in forums or other public areas of UveHost's website or the Internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. To request removal of your personal information from UveHost community forums or testimonials, contact UveHost at tos@UveHost.com. In some cases, UveHost may not be able to remove your personal information, in which case UveHost will let you know why it is unable to do so.
When you become a Subscriber of UveHost, you are automatically subscribed to receive transactional notices about your account, email newsletters and news of special promotions offered through UveHost and/or in conjunction with UveHost's partners.
To unsubscribe from UveHost newsletters and promotional mailings, please update your preferences in your UveHost control panel or contact UveHost support. You may also unsubscribe through the links provided in promotional email messages sent by UveHost or on UveHost's behalf.
c. How to Access or Modify Your Information
UveHost allows you to access, update, and correct inaccuracies in your personal information in UveHost's custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in your personal information UveHost has in its custody or control by accessing the control panel or by contacting support via email, phone or online chat. UveHost may request certain personal information for the purposes of verifying the identity of the individual seeking access to their records.
To ensure you receive the information you need to manage your account and protect your privacy, please be sure to keep your contact and billing information up to date. You can update all account-related information directly through your control panel. Alternatively, you can contact UveHost support.
Children Under 13
This website is not directed towards children and UveHost does not seek to collect any personal information from children. If UveHost becomes aware that personal information from a child under the age of 13 has been collected, UveHost will use all reasonable efforts to delete such information from its database.
Encryption. When a Subscriber orders from UveHost, personal data transmissions are encrypted and all of the Subscriber's personal information is protected. UveHost uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information, including name, address and credit card numbers.
Revisions to this Policy
Contact Us Regarding This Policy
ATTN: UVENET HOSTING LLC. Legal Department.
3318 W ADDISON STREET APT 1, Chicago, Illinois, United States
Applicable to All Reseller Relationships
In addition to all of the terms and conditions set forth above, the following terms apply to UveHost Reseller relationships only.
a. Information Related to Data Collected through Resellers
UveHost may collect information under the direction of Resellers, and UveHost has no direct relationship with the individuals whose personal data is provided, processed or obtained by UveHost's Resellers. Customers who seek access, or who seek to correct, amend, or delete inaccurate data should direct their query to the Reseller's data controller. If the Reseller requests that UveHost remove the data, UveHost will respond to such request within thirty (30) business days.
If you are a customer of one of UveHost's Resellers and would no longer like to be contacted by such Reseller, please contact the Reseller from whom you purchased products or services.
c. Data Retention
UveHost retains personal data it processes on behalf of UveHost's Resellers for as long as needed to provide services under the relationship. UveHost will retain and use this personal information as necessary to comply with UveHost's legal obligations, resolve disputes, and to enforce its agreements.